We onboarded Toolstation during a lower demand month, but needed to make an impact to set ourselves up for achieving the ambitious growth targets. This coupled with an increasingly competitive auction mandated that we applied our best practices and always tested and implemented innovative strategies to stay ahead of the curve.
BACKGROUND
Toolstation partnered with Found, having been at a large network agency they felt performance was stagnating.
Found provided expert opinion on current implementation and showed potential uplift off the back of changes we would make to the account.
From the pitch stage we had already set ambitious growth targets across paid search, our objective was to deliver against these ambitious revenue growth numbers.
The current agency had been running the account for the past 2 years, they knew the products well and were engrained in how Toolstation operated.
CHALLENGE
Our biggest challenge was delivering considerable uplift in a short period, but we were confident based on what we’d seen that there were big opportunities for growth.
Toolstation also have big competition, with the likes of Screwfix, Wickes and DIY.com competing across all products.
“After our initial pitch with the Toolstation team, it became clear that swift action was essential to capitalise on untapped opportunities. Drawing from our extensive audit, we were confident in our ability to drive impactful change, having tackled similar challenges with other brands in the past. We're super proud that two years on, Toolstation remains a satisfied client and we've expanded our relationship to oversee their paid social and influencer activities, a testament to the trust and success we've built together.”
Kim Saldanha, Head of PPC, FOUND
RESULTS
The numbers speak for themselves:
Our campaign results showed we drove impressive growth at a better ROI.
40% YoY online sales growth, with AOV rising 16%
10% efficiency achieved, with a 6% improvement in CPCs
3 National Awards Shortlists, including UK Digital Excellence Awards: PPC Campaign of the Year B2C
“Found sure know how to make an impact, quickly. The expertise within the agency is a game changer. I couldn’t recommend them enough!”
Zahid Chaudhri, Digital Marketing Lead, Toolstation