Why Doritos developed AI tech to cancel its crunch
PepsiCo won the Best Brand Experience gong at The Drum Awards for Digital Experience for its Doritos Silent campaign, which saw it create the world’s first AI-augmented snack. Here is the award-winning case study from the brand.
Doritos Silent is the world’s first AI-augmented snack that removes every Doritos crunch from every game
Doritos is the number one snack brand for gamers worldwide. Which is a privilege. But there’s a problem. Our much-loved crunch disrupts and annoys other gamers subjected to the noise in their microphone. So, we decided to pivot and turn this intrinsic snacking gripe into a marketing opportunity.
Doritos believes in being bold, so we shone a spotlight on our key selling point, our iconic crunch, and used it to start a conversation about a huge gaming bugbear. In essence, we turned our one weakness into a strength. By creating technology that solved a category problem, we not only appealed to gamers but also secured more loyalty and credibility within the gaming community.
Want to go deeper? Ask The Drum
Globally, both gaming and snacking continue to grow and, in the UK alone, gaming occasions involving snacking have risen by over 40% in the last two years. And the number one snack brand for gamers is Doritos. Gamers, contrary to the ‘loner’ cliché, are a social bunch. In fact, 74% of gamers claim that socializing is their main motivation to log on, hence the huge popularity of online multiplayer games.
Trouble is, with everyone playing with their mates and eating Doritos in the microphone, squads get distracted by the brand’s iconic crunch. Friends get annoyed with each other. A warning about an impending ‘snipe’ gets crunched over. Some of them might even lose the game because of the incessant munching and rage quit.
86% of gamers love to snack while gaming, but it isn’t a perfect marriage. So, something needed to be done.
Forums are full of complaints about loud snacking. In fact, two out of three gamers ranked crisps as the worst noise they could hear. And snacking irritation is a global issue. In the UK, 46% of gamers dislike the sound of others eating. And in the US, 30% of gamers say that other players crunching limits their ability to play well.
Doritos is deeply embedded with gamers, so we were perfectly placed to tackle this crunchy problem. And as a brand, we didn’t want to shy away from helping to solve an issue that was caused, ironically, by our popularity among the gaming community.
Advertisement
Gaming sessions last, on average, three to six hours. Gamers need a lot of fuel to keep going and Doritos is their favourite snack. However, research showed, among gamers, two out of three ranked crisps as the worst noise they could hear. Our brand strategy is to be an ally to gamers. We needed to find a way to do that, even when our product was the problem.
Given our audience and their beloved PCs, it was natural that tech was the solution. The crunch-cancellation software also needed to be easy to install – speed, small download sizes and a seamless gaming experience were critical to a successful rollout.
The campaign needed to deliver on the brand promise of bold expression and resonate with gamers. Following a provocative tease campaign, we needed to reinforce our credibility with gamers. So, we partnered with Twitch, GamingBible and gaming journalists.
Gamers love to snack. And Doritos is their number one choice. But our bold crunch and gaming don’t mix. The sound annoys players on their headphones and disrupts the game. Our solution?
Doritos Silent. Same crunch. No sound.
Doritos Silent is the world’s first AI-augmented snack that removes every Doritos crunch from every game.
Advertisement
To completely silence the Doritos crunch for anyone on the other side of the microphone, PC Gamers simply download the Crunch Cancellation Software from Doritos.co.uk/silent
Trained on over 5,000 Doritos crunch noises, the AI tech separates the audio of someone’s voice from the distinctive crunch of a Dorito, then cancels all that munching, all in real time.
Gamers can now finally enjoy the same delicious crunch without making a sound. So, no more rage quits, no more distraction. Just gaming and snacking, the way it was meant to be.
Suggested newsletters for you
The buzz generated by the campaign enjoyed 3.2bn earned reach, our biggest global Doritos gaming campaign ever. It received over 250 pieces of coverage, created a +76% uplift in on-target brand impressions and had over 200,000 organic social engagements. Doritos also recorded a +$50m sales growth.
And the results among the gaming community were equally impressive. Interest in the Crunch Cancellation software drove more than 1.8m website hits to find out more and generated over 15,000 downloads in the first few weeks. And our Twitch Doritos emote was spammed more than 5.3m times!
The campaign drove unprecedented talkability and global PR for the brand, driving commercial success and top of mind awareness. So not only did we enhance the gaming and snacking experience, but we also boldly silenced our biggest asset and by doing so, solved a pain point for consumers that succeeded in making our iconic crunch even louder.
Ready to get your work recognized on a global stage? Enter The Drum Awards today. Need more inspiration, check out more winning Awards Case Studies.